Return Policy for Jinja Hardware Point

At Jinja Hardware Point, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below:

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1. Eligibility for Returns:

We accept returns within +256 772 438 983 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain items, such as opened packages of fasteners, paints, and custom orders, may not be eligible for return due to safety and hygiene reasons.

2. Returns Process:

To initiate a return, please contact our customer service team at +256 772 438 983 to obtain a return authorization (RA) number.
Please include the RA number on the return packaging and enclose a copy of your original receipt or proof of purchase.
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

3. Refund or Exchange:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
If approved, refunds will be processed to the original method of payment within 90 business days.
If exchanging an item, we will ship the replacement item once the returned item is received and inspected.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may require photographic evidence of the damage or defect for verification purposes.

5. Store Credit:

In some cases, store credit may be issued instead of a refund.
Store credit can be used towards future purchases at Jinja Hardware Point and does not expire.

6. Exceptions:

Clearance, sale, and discounted items are final sale and not eligible for return unless defective.
Special order items, such as custom-cut materials, may be subject to restocking fees or ineligible for return.

7. Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at +256 772 438 983.

8. Policy Updates:

We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase at Jinja Hardware Point, you agree to abide by the terms and conditions of our return policy.

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Last updated:05/03/2024